Customer Account Assistant - London, United Kingdom - Abbatt Property Services

Abbatt Property Services
Abbatt Property Services
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Customer Account Assistant


Salary:
£23,000 - £25,0000


Location:
South East London


One of our London's leading clients are offering a fantastic new role for a Customer Account Assistant who is able to organise a workload with support from the Revenue Finance Manager & Customer Accounts Supervisor to commit to the debt collection plans and processes.


Responsibilities

  • Conduct arrears conversations with customers to secure collection of overdue monies whilst upholding high standards of company customer service
  • Explain financial statements to customers helping them to understand their current balance and any action they need to take
  • Support the Customer Accounts Manager in keeping customer financial data accurate and up to date
  • Ensure that the Customer Accounts Team is following Stages 14 of the AR Process effectively.
  • Support Revenue Finance Team in implementing and adapting plans to successfully deliver against targets in arrears, debt and revenue reconciliation.
  • 1⁄2 Support Revenue Finance Manager to promote best practice across the portfolio and ensure that operational processes are compliant with company policies.
  • Communicate with confidence and clarity particularly in situations of difficult negotiation

Benefits

  • Hybrid working offered once trained
  • Bonus Scheme
  • Pension
  • Annual leave

Essential Experience

  • Experience in a finance based customer service role
  • Proven track record in delivering strong results against arrears/debt targets
  • Experience of developing and maintaining relationships with clients
  • Intermediate skills in the use of business operating systems including Microsoft Office
  • Excellent communication skills both verbally and written
  • Good organisational approach to work
  • An analytical mind together with good attention for detail.

Desirable

  • Bilingual
  • Experience of working in a student environment
  • Experience of business partnering across operations
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