Restaurant Host or Hostess - Wokingham, United Kingdom - BOMBAY STORY INDIAN KITCHEN & BAR

BOMBAY STORY INDIAN KITCHEN & BAR

Verified Company

Wokingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description

Bombay Story is an informal, modern, genuine Indian kitchen, the concept is based on the highest quality Indian street and home cooked food.

Salads, grills and breads feature in a short, but well thought out, versatile all-day menu.

Bombay Story is Fulfilling, Colourful, Fun, Edgy, Multicultural, Fast, Casual, Global influence, Young, Dynamic and Affordable.

we love the idea of people enjoying our dishes without thinking they have sacrificed an ingredient or flavour in order to conform to the health eating.

The Bombay Story team are passionate individuals with big personalities, but most importantly, they love service excellence delivered in our own unique, upbeat and vibrant style.

We are looking for a professional Host or Hostess to join our team and be the first point of contact

for our guests. You will need to be at the service of our guests from the moment they arrive till they

leave and ensure they have an excellent experience. Your contribution will directly impact the

quality of the ambiance and atmosphere we offer our customers, therefore drive footfall and

profits.

Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting

customers to the dining and bar areas. For this role, you should have solid organizational and people

skills to make sure our guests have a positive dining experience from the moment they arrive till

their departure. You should also be available to work in shifts.

A career development pathway and support with qualifications linked with increases in salary
A comprehensive and supportive induction programme to ensure confidence and competence

_The Role_

Welcome guests to the venue
Escort customers to assigned dining or bar areas
Provide menus and announce Waiter/Waitress's name
Gather customer's feedback
Monitor customer satisfaction while dining and alert the area's responsible staff.
Greet customers upon their departure.
Making menu recommendations, answering questions and sharing additional information with restaurant patrons
To assist the Restaurant Manager and their Assistants in keeping the morale of the Team up through social and educational events.
Coordinate with wait staff about available seating options
Maintain a clean reception area
Cater to guests who require extra attention (e.g. children, elderly)
Answer incoming calls and address customers' queries
Assist wait staff as needed
Occasionally taking customer orders and delivering food and beverages
Good knowledge of the menu and specials.

_Skills & Competences_

We up skill and train people with personalities so no previous experience is required BUT experience in the personality department is key
A good understanding of IT and POS systems
Excellent communication skills

_Qualifications and Requirements of the position_