Application Support Specialist - Sheffield, United Kingdom - Sue Ross Recruitment

Sue Ross Recruitment

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sue Ross Recruitment are working with leading international law firm in the recruitment of an Application Support Specialist.

Responsibilities for the Application Support Specialist I role
include (but are not limited to):

Work on Connect and Simple Citizen tasks and incidents escalated from the Service Desk
Queue monitoring to identify possible issue trends based on submitted tickets
Receive training from Dev and Product teams and pass knowledge to team members and the Service Desk via Knowledgebase articles, training materials, and hosting training sessions
Review, prioritize and escalate unresolved issues as necessary to ensure SLA requirements are met
Effectively diagnose and research escalated tickets to determine appropriate action
Communicate moderately complex or technical information, ideas and results effectively in both oral and written form; and compose correspondence and reports.
Follow and create detailed operational procedures as needed and help improve the quality of service delivery and provide value added customer services.
Contribute to the development of the organization's knowledge in the firm's ticket system
Bachelor's Degree or equivalent work experience
13 years supporting enterprise custom software
Experience as second/third tier support
Familiarity with databases and SQL scripting a plus

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

Job Types:
Full-time, Permanent

Salary:
£27,000.00 per year

Benefits: