Customer Support - Chertsey, United Kingdom - Reed Business Support
Description
Previously worked in a Customer Support environment?
Do you have excellent Excel skills and confident using spreadsheets?
Available for immediate start and can commit to the role on a permanent basis?
A returning client of mine have expanded yet again and are on the hunt for their next Customer Support Advisor.
Your role will include:
- Generate weekly and monthly KPI Reporting
- Resolve customer issues quickly and easily
- Liaise with other departments in order to provide the best customer service
- General administrative tasks
- Must have excellent Excel skills and be confident in using spreadsheets
- Excellent customer service skills with the ability to present and articulate verbally and written information to customers.
- Be able to work under pressure and prioritise own tasks
- Be calm under pressure of deadlines to ensure accuracy is not lost in favour of speed
- Possess excellent Outlook and Excel skills alongside a working knowledge of PowerPoint and Word.
- Confident in dealing with internal and external customers in a polite and professional manner, especially when there is a difficult situation to deal with.
- Previous customer service experience, either within a call centre environment or a customer facing role, would be advantageous
Salary between £23,000 - £26,000. Mon to Fri 09:00 - 17:30
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