Ccr Controller - London, United Kingdom - London Stansted Airport

London Stansted Airport

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Date:10 May 2024

Location:
London Stansted Airport, GB

Company:

MAG

Summary
CCR Controller
London Stansted Airport
6 Month Fixed Term Contract

- £25,253.30 rising to £27,962.61 after qualifying period

Plus additional 17.5% shift pay
40 hours per week. Shift pattern is 12 hour days & nights /

Why STN?

Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group,
MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.
At
MAG, we recognise creating a firstclass journey for our customers starts by creating a firstclass career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.
Benefits can include:
6% company contribution pension:

-
24 days holiday plus bank holidays (pro rated):

-
Free parking:

-
Subsidised public transport:

-
Huge range of company discounts via company portal

The role
This is a fast paced and key role in providing excellent customer service when dealing with internal and external enquiries, representing the
MAG brand image. First and last touch point of every customer journey. Acting as a single point of contact for all internal / external customers and third party contractors where assistance is required at a barrier system, Pay On Foot or help point;
Taking appropriate action with overstay fees, incorrect car park fees
Requests for general help and directions
Directing customers to Car Parks open zones
Directing customers to alternative car parks to ensure we meet their specific needs
Processing bookings
Validating exit tickets, season ticket holder process (including manual payments) and emergency access
What will make you successful in the role?
Excellent verbal, written and numerical skills
You will be able to work on your own initiative and also work well as part of a team.
The ability to communicate clearly to both colleagues and customers is essential.
Operate CCTV (Desired)
Organisational skills
Ability to multitask
IT Literate You will possess excellent computer, clerical and organisational skills including a good knowledge of Microsoft Office and you will be confident in using operating systems.
Experience of working under pressure in a fastpaced environment. You must be able to work accurately under pressure whilst maintaining high standards of customer service.
Problem solving
Previous experience of working in a customer service role. Experience of dealing with customers either face to face or by telephone is essential.
You should possess excellent customer service skills, with a good telephone manner.
Conflict management

Equal Opportunities & Reasonable Adjustments

We're also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

**Our Colleague Resource Groups include: Women's Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity