Gp Assistant - Leicester, United Kingdom - Willows Health

Willows Health
Willows Health
Verified Company
Leicester, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Willows Health (NHS) is the largest primary care provider in Leicester with over 45,000 patients across 10 sites.

We have recently been rated Outstanding by CQC for our responsiveness in care and have also been shortlisted for PCN of the year by General Practice Awards Committee.

Willows Health has an excellent and growing workforce - one that continuously strives to deliver high quality care.


KEY RESPONSIBILITIES (not an exhaustive list)

  • Working within a coordinated and efficient manner.
- working with other receptionists and healthcare professionals to provide a first class service to our patients. Provide the first point of contact for patients and other stakeholders/visitors (either face to face or on the telephone) and provide administrative support.

  • Working accordance with the service specification and clinical key performance indicators.
  • Direct patients to the appropriate healthcare professional within the practice, e.g. Doctor, Nurse Practitioner, Practice Nurse, Healthcare Assistant.
  • Helping new patients register with the surgery providing the necessary paperwork and checking returned paperwork is complete.
  • Handling telephone and face to face requests for appointments and making the appointments on the computerised appointments system.
  • Advising patients of the results of routine tests.
  • Receiving and checking repeat prescription requests. Printing repeat prescriptions.
  • Calling patients to arrange for routine appointments, e.g. for immunisations, asthma checks, diabetes checks etc.
  • Receiving and documenting payments for nonNHS services such as taxi medicals, HGV medicals, travel claim forms, some travel vaccinations, circumcisions etc.
  • Photocopying, scanning and filing of paper records.

ESSENTIAL SKILLS

  • Excellent communication skills
  • Customer service experience preferably in primary care
  • Has an understanding, acceptance and adherence to the need for strict patient confidentiality
  • Ability to be a team player
  • Good time management

DESIRABLE SKILLS

  • Working within a GP surgery/primary care
  • Experience using SystmOne

BENEFITS

  • Excellent remuneration, dependent on experience
  • Flexible working
  • NHS Pension
  • Opportunities for career progression
  • Diverse training opportunities
  • An opportunity to work within and learn from an experienced and progressive management team
  • Be part of a service delivering innovative and highquality care

Job Types:
Full-time, Permanent


Salary:
From £10.00 per hour


Schedule:

  • Day shift
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