Customer Services Assistant - Market Harborough, United Kingdom - Troubador Publishing Ltd

Troubador Publishing Ltd

Verified Company

Market Harborough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Troubador Publishing is looking for a personable and organised part-time Customer Services Assistant to join our growing Customer Services team.

Tasked with administrative responsibilities, you'll be the first point of contact for our prospective and current authors and you'll be assisting both those authors and the wider team with essential administrative tasks relating to their books.

Responsibilities

Key responsibilities will include:

Being the first point of contact on the main phone line. This will involve answering the main switchboard and either answering questions if possible or routing the call to the appropriate person.
Responsible for guiding all authors through our endofcontract process when their books are due either for discontinuation or contract renewal.
Ensure that any authors that require copies of their books get invoiced and passed down to the warehouse for fulfilment.
Sending out royalty statements and answering royalty queries from authors.
Logging book sales from retailers in our internal system to feed directly into author royalty statements.
General reception duties such as meeting and greeting visitors, distributing post and ensuring our reception area is maintained to a high standard.
Working with the wider Customer Services team to ensure any new customers are set up on our internal systems correctly and ready to proceed through the publication process.
Other office administration as and when required.

Requirements:

Key requirements are: