Provisioning Executive - Manchester, United Kingdom - Context Recruitment Limited

Context Recruitment Limited
Context Recruitment Limited
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Provisioning Executive - Manchester (Remote)
An exciting opportunity for an experienced Provisioning Executive has arisen with a market leading Telecommunication provider in Manchester.

This position has a key focus on ensuring provisioning stages are followed during product delivery to/onboardingof their clients; whilst maintaining their exceptional level of customer care and service.


Our client has plans to double in size over the next three to four years, so it is a fantastic time to join a company at a key stage of growth.

The role will allow you to genuinely progress within a rapidly growing business.


Further responsibilities:

  • Collaborate with other members of the Service Delivery and Escalations team to ensure tasks are completed in a timely manner
  • Produce documentation and reports on performance/timelines of order journeys
  • Work with the Escalations Manager to ensure that orders follow the shorter pathway from signature to billing
  • Adhere to our client's quality communications standards
  • Adhere to our clients Data Protection and Security clauses
  • Identify recommendations for process change when appropriate
  • Ensure provisioning conforms to our client's product SLAs

Experience required:

  • Exposure to provisioning Ethernet, ADSL and FTTx services.
  • Experience in Number Porting with an emphasis on port rejection resolution
  • Exceptional communication skills; both written and oral
  • A customer service focussed attitude
  • Analytical and practical problemsolving skills

Remote based
**Paying up to £30k + numerous benefits
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