Customer Service Representative - Southampton, United Kingdom - Business Choice Direct

Business Choice Direct

Verified Company

Southampton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
£21, £24, D.O.E.)

Benefits Package:

25 Days holiday + paid day off on your birthday
Company Pension
Cash plan benefit to assist with medical and wellbeing costs
Annual charitable donation to chosen charity
Professional Qualifications (Study required)
Free parking
Work from home (Once competent and agreed with line manager)
Employee wellness programmes
Staff discounts
Cycle to Work Scheme
Company Events
Casual Dress
Refer a friend scheme
Paid time off for volunteering

Qualifications:

GCSE Maths & English at Grade C/Level 4 or above
Chartered Insurance Institute Certificate in Insurance (willing to work towards)

About You
Are you an ambitious, energetic and dynamic person who excels in a client focused environment? Are you passionate about the service you deliver? Are you driven to achieve targets and do you thrive in a fast paced environment, always striving to go above and beyond? Are you looking to develop your career in an industry that is diverse and full of opportunity?

By joining our Customer Service team at BCD, you will be responsible for providing our clients with a high level of service and advice in order to maximise client satisfaction, achieve high retention levels and income targets.

Using your fantastic communication skills, you'll be letting our clients know about our alternative products, potential gaps in cover and recommending insurance reviews.

You'll need to be able to work under pressure because it's a fast paced environment but you'll be supported by a really friendly team and we will provide you with full training.

About Us

Business Choice Direct are part of the Lloyd & Whyte Group, a group of businesses which provides insurance and financial services to specialist markets.

We offer a variety of roles for talented people who want to join us.

Business Choice Direct Insurance Services Ltd is a Commercial Insurance broker, specialising in the logistics, high premium Motor, SME, and Tradesmen industries.

At Lloyd & Whyte our business is centred around five core values - Fun, Supportive, Professional, Partnerships and Ambitious.

By ensuring that these values are at the heart of everything we do, we're able to build a business that remains focused on delivering what we say we will to our clients, colleagues and business partners.

Our team here is motivated and upbeat.

If you join us, you will be given individual targets, but the emphasis will be to work as a team to achieve, starting with your morning 'buzz' meeting you will strive with your team mates to deliver high quality advice, assist with changing policies as well as recommending new products to our commercial insurance customers.

Working Hours:

Full time/Permanent hours per week

Monday to Friday, One Saturday in Four

Training:

6 Month Induction / Probation Training plan
Ongoing training via monthly 121's, Team Training and External support
Continuous development via Industry recognised training system, mínimal one course per month covering topics across Insurance Industry
Support to complete further industry qualification

Key Responsibilities

Achieve individual objectives and key performance indicators as set and agreed
Completion of daily postal duties
Attend daily Buzz Meetings starting at 8.50am with your team
Provide a proactive validation to ensure high policy retention
Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction, supporting them with changes to their policy in a timely manner both on the telephone & Live Chat facility
Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible
Ensure all policy administration is dealt with in a professional and timely manner
Check, process and issue new policies
Adhere to all Company, regulatory and compliance guideline requirements
Maintain own technical competence
Support colleagues from all areas of the business as required