Helpdesk Coordinator - Manchester, United Kingdom - mydentist

mydentist

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Facilities Helpdesk Coordinator
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A full-time and permanent role:

To be based in our Support Centre in Kearsley (M26 1GG) with free parking and canteen facilities on-site:

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Supporting a busy team within our Facilities and Property department with lots of development and progression opportunities

What is the Role?

The Facilities Helpdesk Co-ordinator role is to support our dental practices with the provision of reactive maintenance and supporting the installation of new equipment.

Within this role you are required to deliver excellent customer service, answering calls from practices and recording sufficient details so a contractor can resolve.

You would be expected to build good relationships with field employees and external contractors.

The role plays an important part in our business as we require our practices to be working at a more than sufficient level to ensure that our patients are receiving the best possible care that they can.

The ideal person will have worked on a busy helpdesk before, has a customer service background, and possesses great communication skills.

You will be required to take a high number of calls a day and able to resolve or escalate an issue whilst on the phone, ensuring they feel that their enquiry has been dealt with efficiently and in a helpful manner.

Sounds great, What skills do I need?

Capable of operating to specific deadlines and working under pressure
Methodical and thorough with a flexible and creative approach to problem resolution
Ownership of problems through to resolution
Excellent written and oral communication skills
Able to diary plan, prioritise and delegate effectively