Lead Kit Booking Representative - Newbury, United Kingdom - Stryker Corporation

Stryker Corporation
Stryker Corporation
Verified Company
Newbury, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Why customer service at Stryker?:


Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program (*Benefits vary by country)


Job Description:


Company Overview:
Listed as one of the great places to work in Europe, Stryker is a leading medical technology company, where you will

have a huge opportunity to make a difference to the critical service, we provide to health care organizations. You will

be a part of a company that places a huge importance on employee engagement and will have opportunities to further

your personal and professional development through learning new technical and soft skills. You will also gain a broad

range of experience in both your area of responsibility but also across the wider business, providing long-term growth

opportunities to forge a career for yourself. Everyone at Stryker is committed to our mission - "Together with our


customer we are driven to make healthcare better", and we focus every day on making this a central part of our culture.


Position Summary:
The Lead Kit Booking Representative is an experienced kit booking representative, well-versed in the day-to-day

activities and the procedures around Kit Booking. The Lead Kit Booking Representative has a good view of the way the

team integrates with other teams in the ecosystem.

The Lead Kit Booking Representative is expected to coach/mentor other Kit Booking Representatives and possibly

assist management with task assignment across the service representative team.


Key Activities & Responsibilities:

  • Processing kit booking orders, credits, loan kit queries
  • Arranging returns and collections and handling proof of delivery and pricing requests
  • Proactively communicating with internal & external customers
  • Investigating and resolving invoice disputes
  • Logging and follow up of issue resolution and related communication back to the customer
  • Take responsibility for executing tasks and supporting colleagues across a number of complex areas /
processes and queries

  • Work with your colleagues to effectively organize and priorities the tasks within your specific areas
  • Working collaboratively with other functions and divisions on crossfunctional or customer specific topics
  • Assist in supporting and training more junior colleagues
  • Act as a mentor for more junior customer service representatives

Education / Qualifications:

  • High School diploma or equivalent

Preferred:

  • Further education in a relevant discipline
Experience / Skills


Essential:

  • 5 years in customer service, order management or contact center roles
  • Experience in Kit Booking, order management or customer contact processes is desirable, preferably in a kit
related business

  • Excellent understanding of Customer Service process flows
  • Excellent understanding of good documentation practices and documentation retention
  • Advanced knowledge of MS Excel, MS Outlook, MS Word, Internet
  • Good ERP system knowledge

Desirable:

  • Experience with Business Process Analysis
  • Experience with reverse logistics and consignment type business (such as Medical Device, Healthcare
Markets)

  • Working level of English

Competencies / Behaviors:

  • Highly customer focused
  • Strong collaborator which sets high performance standards
  • Strong internal drive and motivation to make a difference
  • Positive, optimistic mindset and cando attitude
  • Initiator that can identify and initiates actions to improve process outputs on

Service, Cost & Quality:

  • Acts with integrity
  • Ability to make autonomous decisions on operational and tactical levels
  • Willingness to develop lean approach
**About Stryker
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