Medical Receptionist - Solihull, United Kingdom - Northbrook Group Practice

Northbrook Group Practice

Verified Company

Solihull, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

WORK PATTERN:

Monday:

Tuesday:
m unpaid lunch break)

Wednesday:

DAY OFF

Thursday:

Friday:
m unpaid lunch break)

REPORTS TO:
RECEPTION TEAM LEADERS/PRACTICE MANAGER

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To work proactively and provide general administrative support as part of the team and be able to adapt to an evolving practice environment.

Job responsibilities:

Administration

To have a thorough knowledge of all practice procedures
To work in accordance of written protocols and procedures
Amalgamating and filing of medical records as necessary
Photocopy as requested
Scanning
Sorting daily post
Recalls/tasks
Audits as necessary
Any other administration duties as required

Reception

Meet and greet patients, deal with queries face to face and over the telephone system
Liaise with a range of healthcare professionals
Handing completed repeat prescriptions to patient and checking names and address
Be able to cover all reception position as necessary
Tidy work area after use
Set up online access

Appointments

Process appointment requests for patients by telephone and in person
Deal with home visit requests

Computer

Registrations of new patients computer data entry and medical records.
Process patients change of address computer data and medical records (have knowledge of practice area).
Process repeat prescription request in accordance with practice guidelines.

Telephone

Have working knowledge of the telephone system, during and after hours.

Other Tasks

Clear rooms after surgeries
Ensure building security have thorough knowledge of doors/windows/alarm.
Any other tasks allocated by managers

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures

This will include:

Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Actively reporting of health and safety hazards and infection hazards immediately when recognized
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and wil