Account Handler - Cheltenham, United Kingdom - Endsleigh Insurance

Endsleigh Insurance

Verified Company

Cheltenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Account Handler

Salary:
up to £26,000

Location:

Cheltenham - Hybrid working arrangements**With over 50 years of experience as the student, education, and charity specialists, Endsleigh are part of a growing group of ambitious, high-growth, award-winning businesses that span the insurance value chain.

We're dedicated to providing marketing leading insurance solutions for students, teachers, alumni and education establishments that'll make sure they're protected at every step.

Our people are the driving force of Endsleigh, creating an employee-owned companywe're proud of. We aim to create an environment where teams can connect, collaborate and work together to deliver an A-Grade service to all our customers

Role
The Account Handler role supports Senior and Account Executives including the day-to-day handling of their customers. A key focus is to exceed customer expectations and ensure all customer have a great experience.

Some key accountabilities within this role will include:

Meet deadlines set by Senior and Account Executives for delegated tasks.
Build strong relationships with internal and external partners to support client retention.
Deliver agreed customer service targets and quality levels for Senior/Account Executive customers
Give suitable advice to customers within the FCA regulatory framework
Adhere to procedures for customer debt

Person
We are looking for an Account Handler with excellent communication skills who is able to build rapport with customers.

It is important for us, as a people first business, that we have a team how always act with good conduct, ensuring our customers are givencorrect and relevant information ensuring their needs are met and allowing them to make an informed decision.

General insurance knowledge gained in a Broking or Insurance Company environment.
Certificate in Insurance (working towards Diploma).
Positive and enthusiastic communication skills that can be adapted to internal and external key stakeholders.
Individual accountability with the ability to spot and identify opportunities and provide solutions.
Strong attention to detail.

Reward

This is a great opportunity to be part of a transforming business and you will be rewarded by a highly social team culture and competitive salary.

We will offer you a fantastic benefits package which includes a defined contribution pension scheme where Endsleighwill contribute 4% of your pensionable salary increasing to 8% at 5 years' service and rising again to 12% in year 10.

You will start with 22 days holiday plus bank holidays, rising to 25 days after 2 years and 27 days after 5 years' service.

We also offer all colleagues the ability to buy holidays if they wish to, as well as giving you your Birthday off.

In addition to this we also offer: