Organisational Lead Coordinator - South Yorkshire, United Kingdom - Be Caring
Description
Be Caring, the UK's largest employee-owned social care provider, is shaping the future of social care.This a fantastic opportunity for a highly motivated, driven, and talented individual to join our growing employee-owned organisation and to make a real impact on the quality of care and support that we deliver to our customers and our local communities.
Role:
Organisational Lead Coordinator - Driver licence desirable but not essential
Salary:
£30,000 per year + earning an extra (up to 6K) if happy to join on-call teams
Hours:
Full-time (37.5hrs per week) - Working Monday to Friday
Contract:
Permanent
Based:
Home Based with travel to regional branch locations when required (Ideally based in West or South Yorkshire with potential travel to the North East and North West)
Closing Date:
Sunday 24th
September
Interview Date:
To be confirmed
Accountability
The post holder is accountable to the Director of Performance & Systems.
The Lead Co-ordinator will work closely with our Co-ordination teams across the organisation.
Role and Responsibility
- To oversee the effective coordination of the hours of care to be delivered across the organisation.
- To provide development, support, and leadership to our coordination teams
- To work closely with the Director of Performance to enhance the quality of coordination and care delivery.
- To drive the development of the business in line with the company's vision, mission and values and promote an organisation culture based on a personcentred support, quality standards and compliance regulatory bodies regulations.
- To analyse data, making informed decisions to improve care delivery.
- Upskilling local teams to better understand and utilise data.
- To provide leadership, support and coaching to staff.
- To provide excellent customer service to service users and their families and to liaise with external colleagues in a professional and effective manner.
- To ensure Be Caring's policies and procedures are followed at all times
Main Tasks and Responsibilities
1. Managing Care Provision
- To work closely with our teams to ensure we safely and effectively manage the coordination of the support worker rotas for the smooth running of the business.
- To support, develop and provide training to coordinators at a local level
- To support the Operations Managers in their local coordination in times of absence ie annual leave, sickness etc
- To oversee the effective use of Carefree ensuring data input is accurate
- Attend meetings as required.
- To always act in a manner which respects the Confidentiality of Service Users, Staff, and any other involved Parties.
2. Management and Administration
- To develop strong working relationships with local services
- To support all aspects of staff learning and development
- Participation in general management and administration of the organisation.
- To attend meetings when required to do so and to support your team to attend and participate in meetings.
- To assist with planning and organising staff recruitment.
- To prepare reports, and monitor statistics as required by the Director of Performance and the Commissioners
- To support and facilitate the growth of the company in all aspects of the role.
- To work with key commissioning partners to ensure we are responsive to the needs of new and existing clients and to support local teams to respond in a timely fashion in picking up new care packages
- To work flexibly as required by the needs of the service.
- To support the production of weekly and monthly KPI reports
- Support local teams to ensure carefree is accurate to support the invoicing to our clients and commissioners to strengthen the organisation's financial management
- Oversee the provision of accurate information to finance to ensure our colleagues are paid fairly for the care they are delivering
3. Training and Development
- To prepare for, and participate in monthly Be Supported, and annual Be Proud sessions with the Director of Performance.
- To attend and participate in relevant training sessions.
- To demonstrate a commitment to personal development.
4. Other Duties
- To treat all staff colleagues, fairly and respectfully in all aspects of the role.
- To promote the principles of employee ownership as unique selling point for Be Caring.
- To carry out any other reasonable duties as dictated by the needs of the Service or as identified by the Board of Directors.
- To be part of a local management team striving to a deliver an Outstanding service in all we do
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