Trainee Customer Consultant Toyota - Swindon, United Kingdom - Fish Brothers

Fish Brothers

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location Fish Brothers

Working Hours
Benefits
Salary TBC
Closing Date 12/02/2023

Fish Brothers is a multi-franchise car dealer group based in Swindon with a strong commitment to going the extra mile for our customers.

With many returning time after time, we know how important quality and good customer service is.

With 70 years of experience in the motoring industry, we are one of Swindon's renowned car dealer groups and are dedicated to improving both the service we provide to our customers and the working life of our staff.

Fish Brothers Toyota Swindon caters for all of our customer's Toyota needs.

Our vehicles come with the peace of mind that the best quality and service is provided, before, during and long after a car is bought from us.

As one of the leading Toyota Centre's in the UK we are passionate about ensuring our customers are always put first - every day, everywhere.

We are seeking a Trainee Customer Consultant to continue with our delivery of excellent customer service.

Our Customer Experience Team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer.

Through this excellent customer experience, customers will keep coming back to us while spreading the good news about their experience.

As a Trainee Customer Consultant, you are key to the team's success in delivering that experience through every step of our customer's journey.

Our One Team approach ensures that we all meet their needs and wishes from the purchase of a new or used vehicle or through the life of the vehicle's requirements, offering total customer ownership.

You will complete the Toyota Academy programme which is unique to this position.

T
he key responsibilities of this are:

Participating fully in all scheduled activities including the sessions at the Academy. Keeping all your learning logs up to date and ensuring that you are prepared for your learning reviews with your manager and mentor
Ensuring we provide the highest level of customer care and satisfaction at all times, giving the customer the best possible experience but working together as a strong team
Listening to customers to build rapport
Assisting with general showroom activities, keeping data up to date, managing phone calls and social media queries
Welcoming and greeting all customers (sales and aftersales) to the Centre and ensuring their experience is second to none
Qualifying the desires and wishes of the customer and guide them in the right direction
Assisting the customer with understanding our unique in-car technology

We are looking for someone who is:

Curious and willingness to learn and develop and keep up to date with complex information
Strong communication skills and enjoys listening and engaging with other people
Enjoys working to and motivated to achieve challenging targets
Able to take initiative and ownership of issues; is proactive, has a 'can-do' attitude
Able to work independently; able to multi-task and switch quickly between tasks
Strong organisational and prioritisation skills
You are a team player who is comfortable learning from and working with others to help and support them.
You must have a UK driving licence
Eligible to work in the UK.
Flexible to work hours required to carry out the role effectively
This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication
Great collaborator while being dependable, positive and passionate

Benefits include:22-26 days holiday, healthcare cash plan scheme, life assurance, contributory pension scheme, staff car scheme, customer and colleague referral schemes.