German (+ French, Spanish or Italian) Speaking - London, United Kingdom - The Language Business

The Language Business

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**We have a new job opportunity for a German (+ either French, Spanish or Italian - a tri-lingual job) speaking Customer Service Specialist to join a global cosmetics and lifestyle beauty brand and support both their German and French/Spanish/Italianspeaking business clients with daily customer service queries.
LOCATION**London office & Hybrid (2/3 days a week office, 2/3 days a week remote split)

LANGUAGES

German and English is essential
AND also Fluency in eitherFrench, Spanish OR Italian - a trilingual job.

COMPANY

Our client is globally recognised cosmetics and lifestyle beauty brand, developing a fantastic range of skin care products that are instantly recognized across the world.

THE JOB

In order to manage all interaction with their German and other language speaking speaking clients, they wish to recruit (for a 12 month maternity contract) a
German & French/Spanish/Italian speaking Customer Service Specialist.

Working as part of their multilingual client support team, your role will include the following duties and responsibilities:

Maintain a high level of service awareness and a customer centric attitude at all times.
Deal with complaints where necessary and handle difficult scenarios with professionalism.
Processing orders and returns.
Being aware of the individual and departments weekly KPIs.
Develop and maintain a knowledge base of the evolving products and services
Assist in adhoc translation and copywriting.
Assist in adhoc project work to improve the Customer Experience or assisting in events
Provide regular and quantifiable feedback to the Managing Director of Germany and Head of Customer Care

CANDIDATE EXPERIENCE, KNOWLEDGE & SKILLS

Fluent German, English AND either French/Spanish/Italian is essential this is a TRILINGUAL role
Experience in Customer Service, with previous contact centre experience
Demonstrate effective team working skills.
Excellent written and verbal communication skills, with good spelling and grammar.
Ability to build rapport with clients.
Responds well to change and accepts it as an opportunity to improve.
Positive and flexible attitude, and able to take initiative.
Excellent eye for detail and good organizational skills
Excellent IT skills: Windows, Excel, Word, Data input, Outlook. Use of Zendesk or similar systems is an advantage.

SALARY, BENEFITS, WORKING HOURS
£28,000 - £30,000 benefits. Monday to Friday between the hours of 8.30am-5.30pm hours a week).

NB:
THIS JOB WILL START AS A 12 MONTH MATERNITY CONTRACT.

Contact:
Jonathan Grimes