Associate Cybersecurity Advisor - Belfast, United Kingdom - Rapid7

Rapid7

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As an Associate Customer Advisor, you will work hand-in-hand with the Customer Advisor team to help deliver service to our customers, all while gaining valuable experience in the field of Information Security in general and Managed Detection and Response (MDR), in particular.

You will have the front row seat to observe, and learn the ever-evolving Cyber Threat Landscape and gain much coveted experience by helping Managed Services customers remediate and mitigate against prevalent threats.

You will work with our various Managed Services teams to help deliver day-to-day tactical reports to our customers, help triage alerts with analysts, and help address direct-customer needs and assist in Incident Response handling and customer communication.

About the Team

In this role, you will:

Work closely with Customer Advisors and the operations teams to convey recommendations to Rapid7 customers, to improve their overall security posture
Assist in Incident Response handling and customer communication.
Review and generate highquality accurate and contextual customer deliverables
Help develop and create Executive Briefings (frequency based on client demand), which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include highlevel action plans
Help the Customer Advisor team build strong advisory relationships with customers and continuously exceeding client expectations
Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7's support team when needed
Assist in technology deployment and client onboarding processes
Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap
Assist Managed Services Leadership with effective scaling strategies to face the challenge of an everexpanding customer base

The skills you'll bring include:

Associates Degree in information Technology, or two or more years of related experience
12 years of experience in Information Security or related discipline
Significant client relationship management experience
Strong understanding of common enterprise technologies
Proven ability to convey extremely technical concepts to audiences with varying technical prowess
Industryrelated certifications i.e A+, Network+, Sec+, Cloud+, CCSP, etc.
Interest in technology deployment and configuration experience
Strong interest in security frameworks and concepts
Exceptional organization and time management abilities

About Rapid7
Rapid7 (

NASDAQ:
RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world.

Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks.

We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.

With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

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