Head of Transformation - London, United Kingdom - HSBC

HSBC

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job description

Head of Transformation & Change - Service Management

Big Bank Funding. FinTech Thinking.

Our technology teams in the UK work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely.

We also run and manage our IT infrastructure, data centres and core banking systems that power the world's leading international bank.

Our multi-disciplined teams include DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

We work in small, agile DevOps teams with colleagues around the world from our offices at the Bluefin Building in Southwark, our global headquarters in Canary Wharf, and multiple other locations around the UK including Sheffield, Leeds, Barnsley and Birmingham.

Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 20nn and beyond, we are currently seeking an experienced Head of Transformation & Change - Service Management to join HSBC Technology.

Role purpose (overall high level summary of the role)

The 'Transformation & Change Lead - Service Management' is responsible for providing leadership for Transformation & Change capability within CTO.

Reporting to the CTO Head of Service Management the role will work to ensure world class technology solutions that enable business success by leading strategy and delivery for Transformation & Change platform.

Managing a direct team and budget of circa 28 resources, the role will support the outcomes of Vision '27 across Speed, Scale & Resilience whilst accelerating the build out and development of a world-class CTO capability that attracts, nurtures and retains talent.

The person in this role will be commercially astute, an excellent communicator and able to partner strongly with executive level business stakeholders (Group General Managers and their teams).

They will work with business leaders to define technology strategies, create new solutions and drive a culture of continuous improvement.

They will also be partnering with other DBS and IT counterparts, at various executive levels of the organisation including in-country leadership (CEO, COO, CIO).

Principal Responsibilities:

Execute all assigned programmes across Vision 27, Service Sustainability Portfolio (SSP) and CTB / Special Projects aligned to the banks standard framework (HCL)
Identify opportunities for transformation and lead crossfunctional teams in implementing innovative solutions to improve business processes and customer experience.
Develop and implement change management plans to ensure successful adoption of new technology solutions across the organization.

Collaborate with business leaders and stakeholders to ensure that technology initiatives align with business priorities and objectives.
Provide thought leadership on emerging technology trends and their potential impact on the financial industry.

Build and maintain relationships with external partners and vendors to identify potential solutions and collaborate on transformation initiatives.
Develop metrics to track the success of transformation initiatives and report progress to senior leadership.
Mentor and lead a team of change management professionals to deliver successful transformation initiatives.
Develop and maintain a comprehensive understanding of the bank's technology landscape and identify areas for improvement and optimization.
Collaborate with other technology leaders within the organization to develop and implement technology standards, policies, and procedures
Work with project managers to ensure that transformation and change initiatives are delivered on time, within budget, and with high quality.
Manage risks and issues related to transformation and change initiatives and develop mitigation strategies as needed.
Conduct regular assessments of the effectiveness of transformation and change management processes and make recommendations for improvement.
Ensure that transformation and change management plans are aligned with regulatory requirements and industry best practices.
Provide regular updates and reports on the status of transformation and change initiatives to senior leadership.
Foster a culture of innovation and continuous improvement within the technology organization.
Develop and maintain relationships with external organizations, industry associations, and other relevant stakeholders to stay informed of industry trends and best practices.

Provide guidance and support to business units and departments on technology-related transformation and change initiatives.

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

Leadership and Strategy Responsibilities