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  • B2B Customer Service Energy Expert - London - ATTB - The Big Jobsite

    ATTB - The Big Jobsite
    ATTB - The Big Jobsite London

    4 weeks ago

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    Description

    **Energy Expert Role**

    We are seeking highly motivated individuals to join our team as Energy Experts. Our company, Ecotricity, is Britain's greenest energy provider, and we're committed to changing the way energy is made and used in Britain.

    About the Team

    Our team provides exceptional customer-centric service, delivering first contact resolution to business customers via various channels, including phone, email, and face-to-face interactions. We pride ourselves on being open, fair, and ethical, and we believe in continually reappraising our approach to meet changing circumstances.

    Key Responsibilities

    • Provide exceptional customer service, resolving customer queries in a timely and professional manner.
    • Manage and adhere to service level and resolution targets for assigned customers.
    • Collaborate with non-customer-facing teams to ensure customer requests are completed efficiently.
    • Ensure accurate and precise billing for customers.
    • Take ownership of customer complaints, prioritizing and completing resolutions to customer satisfaction.

    Requirements

    • Excellent written and verbal communication skills across multiple channels.
    • Strong time management and prioritization skills.
    • Flexibility and adaptability to changes in working patterns and duties.
    • Good level of numeracy and computer literacy, including Microsoft Office packages.
    • Accuracy, tenacity, and integrity.
    • Utility industry knowledge and experience, including billing and metering.

    What's in it for You

    We offer a competitive package, including:

    • Healthcare plan
    • Life assurance
    • Generous pension contribution
    • Volunteering Day
    • Hybrid Working
    • Company discounts
    • Holiday entitlement (25 days plus bank holidays)
    • Cycle to work scheme and car pooling options

    As a valued member of our team, you'll be supporting our Group Environmental Policy and its associated sustainability objectives and targets.


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