Band 4 Shared Recruitment Services Officer - London, United Kingdom - Royal Free London NHS Foundation Trust

Royal Free London NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a Recruitment Services Officer in the projects team to support the NLPSS Shared Recruitment Shared Services Team to deliver a high level of customer service and expertise.

You will be expected to work autonomously but also support all areas during busy peak periods.

You must be an excellent organiser with strong communication skills with a passion for customer service.

You will be based at The Enfield Civic Centre Site.

If you have applied for a similar role previously and have been unsuccessful; we advise you to wait a minimum of 6 months before you reapply. This will give you a chance to bridge the gaps in the skill set you require, for this role.

Please note the interviews will be held in person only at the Enfield Civic Centre, EN1 3XA

The main duties for this role are described in detail in the job description and person specification document, that is attached to this vacancy.

Please ensure to read through to further your understanding of the role.

North London Partners Shared Services is a partnership between 10 NHS provider organisations within North Central London. These include large acute hospitals, teaching hospitals, specialist tertiary centres and mental health/community providers. The 10 provider organisations have a combined workforce of 43,000 staff and a combined turnover of £4.3 billion.

The 10 NHS Provider organisations are:

Barnet, Enfield and Haringey Mental Health NHS Trust
Camden and Islington NHS Foundation Trust
Great Ormond Street Hospital for Children NHS Foundation Trust
Moorfields Eye Hospital NHS Foundation Trust
North Middlesex University Hospital NHS Trust
Royal Free London NHS Foundation Trust
Royal National Orthopaedic Hospital NHS Trust.
Tavistock and Portman NHS Foundation Trust
University College London Hospitals NHS Foundation Trust
Whittington Health NHS Trust

One of the ten partners - Royal Free London NHS Foundation Trust - is additionally the lead employing organisation for trainees engaged on Health Education England (London and the South East) training programmes in general practice or public health.

North London Partners Shared Services are hosted by Royal Free London NHS Foundation Trust and all of the staff members working in shared services are employed by Royal Free London NHS Foundation Trust.

Staff members who join North London Partners Shared Services from another NHS organisation enjoy continuity of NHS employment.

The post-holder will be required to carry out all HR Administration activities and process them in a timely and accurate manner to support our North Star vision of "Excellent patient care, through an outstanding employee experience" as well as being first point of contact for queries which come directly into the recruitment service.

These will be resolved using FAQ data and escalated upwards when they fall outside of the resolutions they can provide ensuring that all escalated issues are tracked until they are resolved.

The post holder is the first point of reference and as such must display a considerable degree of initiative and judgement and maintain a calm, friendly and efficient manner when dealing with service users.

Data Entry (Both numeric and nonnumeric) into various systems
Ensuring that Managers and Employees are provided an accurate and quality service.
Assisting the necessary shared services teams by delivering comprehensive administration support where needed.
Assisting with the triaging and resolution of helpdesk calls received.

The post-holder will use various systems including Electronic Staff records (ESR), Health Jobs UK (TRAC), and a call system to ensure that all communications are recorded and dealt with in timely manner.