Customer Experience Account Manager - Basingstoke, United Kingdom - Mulberry Recruitment
Description
Customer Experience Account Manager
Location:
Basingstoke
Salary:
£27,000 + OTE (£35,000)
My client is looking for a Customer Experience Account Manager to join their friendly and enthusiastic team.
This will be a diverse and challenging role where attention to detail, coupled with an overriding passion for providing an inspiring customer experienceis needed.
You will need a positive mindset and a can-do attitude to always deliver for your customers.Responsibilities:
Responsible for all queries on your accounts
Conducting service reviews
Seeking new business with upselling and cross selling opportunities
The ability to quickly build rapport and relationships with customers, plus internal and external contacts is central to this role in order to be able to provide solutions and best advice.
You will need the ability to stay calm under pressure to allow you to make the most informed decision as each case arises, every situation will be unique.
Your ability to multitask and prioritise will be essential to your success in this role.
Skills and Experience
Excellent Communications Skills
Passionate about the Customer Experience
Sales intuitive
Ability to Adapt and Negotiate
Numerate and Commercially Savvy
Team player
Highly organised
Resilient
Keen for self-development and career progression
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