Operations Assistant - Poole, United Kingdom - IVSS

Description

Position:
Operations Assistant

Location:
Wallisdown Road, Poole/Bournemouth
***
Responsibilities
As an Operations Assistant, you will play a crucial role in our operations team, contributing to the efficient handling of import and export processes


Your responsibilities will include:

Documentation Management

• Prepare and manage import and export documentation in compliance with relevant regulations and standards.
• Ensure accuracy and completeness of all shipping documents.

End-to-End Shipping Process

• Coordinate and oversee the endtoend shipping process, from booking to delivery.
• Collaborate with carriers, freight forwarders, and other stakeholders to optimize shipment schedules and routes.

Customer Support

• Provide exceptional customer support by addressing inquiries, resolving issues, and keeping clients informed about the status of their shipments.
• Act as a liaison between customers and various departments to ensure smooth communication and timely resolution of concerns.

Logistics Coordination

• Assist in coordinating logistics activities, including transportation, warehousing, and distribution.
• Monitor and track shipments to ensure ontime delivery and customer satisfaction.

Compliance and Regulations

• Stay informed about international trade regulations and compliance requirements.
• Ensure adherence to customs and trade regulations in the handling of shipments.

Multilingual Skills

• Fluency in additional languages is a bonus. The ability to communicate with customers in multiple languages will be advantageous in serving our diverse clientele.

Qualifications / Experience

• Prior office work experience
• Strong communication and interpersonal skills.
• Ability to build and maintain positive customer relationships.
• Resultsdriven with a proactive and selfmotivated attitude.
• Multilingual skills are a bonus.
• Detailoriented with a focus on accuracy and efficiency.
• Ability to work collaboratively in a fastpaced environment.

Job Types:
Full-time, Permanent


Salary:
£25,000.00 per year


Benefits:

• Onsite parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location:
In person

Application deadline: 25/04/2024

Expected start date: 01/05/2024