Customer Service Advisor - Margate, United Kingdom - Trapeze Recruitment Services Limited
Description
General duties to include:
- Answering incoming calls
- Covering reception line and desk
- Order input and payment processing of both telephone and postal orders
- Processing Club Memberships and Renewals
- Arranging collections
- Liaising with carriers regarding deliveries
- Resolving problems with Direct (internet/post/telephone) orders
- Processing payments for spares
- Recording daily activities
- Maintaining and expanding individual and department product knowledge
- Resolving any problems or enquiries customers may have regarding specific products and ranges
- General office administration duties
Key Skills and Experience:
- Excellent verbal and written communication skills
- Excellent customer care skills
- Good computer literacy
- Willingness to learn
- Be prepared to work additional hours as and when required
- Ability to work in a busy highpressure environment
- Empathy with customers
- Ability to work well as an individual and as part of a team
- Problem identification and solving skills
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