Quality Assurance Manager - Colnbrook, United Kingdom - Freightserve

Freightserve

Verified Company

Colnbrook, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Freightserve recruitment are looking for a Quality Assurance Manager for a major Freight company based in the Colnbrook, Berkshire area.

Job Description:

Develop and execute the company's process control and Quality Management Systems to meet customer requirements.

**Role:
- **Contribute recommendations to continually improve upon policies and procedures, streamline operations, and reduce costs.

**Responsibilities:

-**:

COP, SOP creation/maintenance/training.
Issue/Escalation resolution and follow up.
IR/CAPA creation, distribution, and follow up: Research customer

satisfaction/employee performance issues and, if necessary, develop corrective
action plans and monitor the results for closure.

Provide solutions and assistance to operations and sales on job issues and improvements.
Participate in operational management, customer, & supplier discussions and

meetings as required.

**Skills and Experiences:

-**:

Excellent communication skills both verbally and written including the ability to

prepare and present reports.

Strong creative, strategic, critical, analytical, organizational and leadership skills.
Full understanding of international & domestic airline routings, logistics, geography

and time zones.

Excellent decisionmaking skills with the ability to troubleshoot, identify root cause

and systematically solve problems.

Computer Proficiency: QT, MS Office Suite and Teams, Tableau, MINDMAP
Familiarity with the aspects of ISO.
Full understanding of the company's products, services, mission, goals and strategic

business plan.

5+ Years of Industry experience
BA/BS or equivalent work experience
Extensive Customer Service experience
Group Leadership skills

As an agency we are fast becoming the number one Freight recruitment specialist. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry