Director - Construction Insurance - London, United Kingdom - Willis Towers Watson
Description
Director - Construction Insurance- London, GB
In this role you will be responsible for a portfolio of clients and prospects with accountability for retention of clients and new business development.
The Role
Client Relationship Management
- Understand the clients' business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service
- Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people
- Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
- Liaise with clients and build strong relationships
- Determine appropriate solutions, structure, price and placement strategies that meet the clients' needs and deliver profitable business for a range of clients including large multinationals
- Grow existing portfolio by identifying new from existing opportunities
- Lead (not line manage) supporting service team
- Provide renewal documentation with the support of CSE and Brokers
- Maintain effective working relationships with Loss Management Executives to effectively deliver clients' needs
- Actively drive the sales process in relation to winning, retaining and developing profitable new clients
- Develop and maintain a pipeline of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining WTW CRM database in order to create and convert sales opportunities
- Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities
- Maintain a detailed knowledge of products and services offered by WTW
- Networking internally with other BUs, within the sector, with external specialists (lawyers, TPAs, insurers)
- Deliver optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets for the specific client segment of the business
- Work closely and maintain strong working relationships with the appropriate Broking team and market contacts as required
- Ensure transparency of agency and other commitments made by to carriers and clients
- Ensure compliant processing of contracts as per FCA and contract certainty requirements
- Ensure accurate loading of data in to the Acturis system within agreed time and quality standards
- Check policies, market presentations and client documentation in conjunction with colleagues in Mumbai as appropriate
- Design programme and pricing structures based on market and client sector proposition knowledge
- Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
- Support the BU in accurate budgeting, forecasting and tracking of revenue
- Deliver high levels of client service in line with the standard operating procedures for client activity
- Manage client pricing to ensure each client meets agreed target profitability levels
- Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
- Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
- Manage KPIs/SLAs to ensure targets are met
- Ensure adherence to Group policies, procedures and all regulatory requirements
- Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place
The Requirements
- Significant experience within Construction insurance and insurance markets globally in order to deal effectively with client needs
- Proven track record of delivering high levels of client service
- Strong practical knowledge of strategic account development and appropriate tools to achieve this aim
- Experienced at new business sales process and track record of converting prospects to clients
- Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
- Strong communication, negotiation and influencing skills
- Experience of working with and adhering to processes and systems to support client service delivery
- Preferably educated to a degree level
- Preferably with professional qualifications of ACII or similar
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