Assessor Support - Salisbury, United Kingdom - Diligenta
Description
Who are Diligenta?
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations.
A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
The Opportunity:
Handle all aspects of claims admin in at least one or more of the following areas, depending on the business need:
- Income Protection
- Critical Illness
- Permanent Total Disability
- Death Claims
You'll be:
- Supporting Claims Assessors to manage claims portfolio and achieve financial results.
- Working cooperatively within the team in achieving agreed service standards and financial results.
- Using and understanding agreed claims protocols to deliver excellent financial results and excellent customer service, for example guidelines on chasing medical evidence.
- Supporting Claims Assessors to meet service delivery measures of agreed service levels and elapsed time.
- Supporting Claims Assessors meet technical and quality targets.
- Have excellent telephone manner with the ability to deal with anxious, distressed and sometimes angry customers.
- Have strong planning and organisational skills including diary management.
- Have excellent letter writing skills, the ability to draft detailed nonstandard letters.
- Have ability to make decisions and refer upwards when appropriate, for example prioritization of Assessor's workload.
- Have influencing and negotiation skills with customers, assessors and service providers.
- Have experience of dealing with sick and bereaved customers on the phone.
The Perks
- 23 days holidays + 8 bank holidays.
- Discretionary annual bonus.
- Company pension scheme membership.
- Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
- Access to our Confidential Helpline is available to be used by you and your family.
- Develop your career through a wider global organisation of the TCS family.
Job Reference:
DGENTA01689
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