QA and Complaints Advisor - Sale, United Kingdom - Verastar

Verastar

Verified Company

Sale, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Insurance Octopus is Manchester's fastest growing Commercial Insurance Brokerage.

As part of a next-generation services group, Verastar, our aim is to help UK businesses of all sizes protect themselves with a number of tailored products that suit their needs.

Through a combination of some of the most well-known insurers and some more specialist niche insurers, we compare business insurance quotes, aiming to help our customers by tailoring their policy to exactly what they need.

As we are part of a larger commercial business services group, we have all of the benefits and support that come with a corporate entity while maintaining the ethos, family-feel and proactive nature of a smaller company.

Compliance Officer; The Insurance Octopus

Location:
Sale, Manchester

Role Profile (The purpose of the role)To quality assess and score all sales activity, ensuring compliance regulation is adhered to in
every step of the sales process. Thereafter, to provide feedback, guidance and
recommendations for improvement where required.

Responsibilities of the role (What we want you to do)

Review sales calls to ensure they have met all compliance requirements
Report on potential areas of compliance vulnerability, risk and conflicts of interest
Recommend improvements to processes to mitigate areas of shortfall
Conduct colleague compliance assessment to ensure FCA and TIO awareness
Provide support to sales colleagues to ensure compliance to correct TIO processes
Utilise performance data to identify challenges, trends and improvement opportunities
Develop an expert level knowledge of TIO's systems, processes, products and services
Act as an interdepartmental liaison point for compliance process improvement
Create excellent working relationships across the TIO and Verastar community.

Success Measures (What success in the role looks like).

Produce all reports accurately and within agreed timescales
Achieve all objectives agreed with the Compliance and Training Manager
Produce assessment results to TIO formats and standards
Conduct all activity within TIO quality guidelines and FCA compliance rules.

Experience (What you need to have already done to be right for this role)

Previous experience in a compliance or quality assurance role
Insurance industry knowledge, preferred, but not essential
A good level of understanding of B2B sales processes
Computer literate with experience of sales CRM, systems, preferred but not essential

Skills (The personal capabilities needed to excel in this role)

High level of attention to detail and organisation, with a sense of ownership, pride and

responsibility for the accuracy of own work

Good written and verbal communications skills, with an ability to adapt communication

styles to suite individual consultants and team managers

A genuine interest in own development and learning needs, with the energy and desire to

act on them to improve own performance

A professional and pleasant demeanour, with the desire to create good working

relationships with colleagues, customers and commercial partners.

Qualifications and other requirements

Location: Within commuting distance of office location, essential
I.T. literate, knowledge of the effective use of Microsoft (Word, Excel PowerPoint)

Why Choose usOur employee progression route has been created to ensure you are rewarded for your efforts with regular checkpoints in place where your salary will be reviewed to allow you to maximise your earning potential.
As well as being a great place to work, we offer impressive benefits too:

NVQ and Insurance Qualification opportunities
Core benefits including pension contributions and life assurance
Great discounts on 100s of high street and online stores
25 days holiday and the option to buy up to 5 days more
Cycle to work and travel loans for people wanting a greener commute
Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance

The important extras

Amazing onsite facilities, such as free onsite gym, free parking, subsidised café and to top it off an onsite subsided bar for afterwork drinks, quiz nights and social events
Hybrid working option to work two days from home if you choose
Full time/Permanent contract of 37.5 hours per week
No weekends and every bank holiday off

Where to find us

We're based in the heart of Sale Moor Village next to Sale Water Park, only a stone's throw away from the M60 and just a short walk from the Airport Metro Link line and Sale Town Centre.

What happens next

If you're looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you.

To be part of our continued success click '
Apply' today to take the next step in your career.
SP

Job Types:
Full-time, Permanent

Salary:
£24,650.00 per year

Benefits:

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