Service Coordinator - Stoke-on-Trent, United Kingdom - ISS Facility Services

ISS Facility Services
ISS Facility Services
Verified Company
Stoke-on-Trent, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Service Coordinator

Stoke on Trent
For more information on salary and our excellent benefits - please contact the recruitment team for this information. Although we don't advertise our salaries, you won't be disappointed


Looking for a role where you can make a real impact on customer satisfaction? We're currently seeking a Service Coordinator to join our team and help us deliver exceptional service to our clients.

As a Service Coordinator, you'll work within the Operational Service Centre (OSC) as part of the Operational Admin team.

You'll play a key role in supporting the Admin team, Operational field team, accounts, and other relevant departments to ensure we deliver a high level of service that meets and exceeds our customers' needs and expectations.


Your excellent communication and organization skills will be essential in coordinating and scheduling services, tracking progress, and ensuring that all customer requests are handled promptly and professionally.

Your ability to work collaboratively with colleagues across various departments will be critical to your success in this role.

In return, you'll be part of a dynamic and forward-thinking team that values innovation, customer satisfaction, and professional growth. If you're looking for a challenging and rewarding role that will allow you to make a real impact on our organization and our customers, this is the job for you
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Key Responsibilities_**_

  • To ensure escalation of any pending issue to ISS Management within the SLA agreement
  • Develop and maintain good working relationships with internal customers
  • Collating and data inputting information into relevant reporting system (Maximo)
  • Processing engineers' weekly timesheets using the Timesheet portal
  • Accurate input of engineers' overtime/standby pay into the variable monthly pay spreadsheets
  • Accurate completion of all timesheets before the cut off deadline
  • Calculation of engineering workforce overtime
  • Preparing documents to send to internal teams and/or external customers
  • Writing and editing company correspondence
  • Coordinating and managing group mailboxes
  • Giving feedback on Operational Support efficiency and suggesting possible improvements
  • To carry out any other duties required by the business within the scope of the role

Professional and personal competencies/qualifications_**_

  • Experience in adhering to customer and business KPIs and SLAs
  • Ensures the safety and wellbeing of themselves, their team and colleagues
  • Demonstrable ability to monitor and respond to short term work volume variations and ensure team functions are covered to meet the demand
  • Experience of working in a fastpaced environment
  • A high level of accuracy and attention to detail
  • Good organisational skills and a proven ability to meet deadlines
  • Ability to work on their own initiative in liaison with line manager/ supervisor
  • Good communication skills
  • Experience of reporting and communicating data to both clients and other team members
  • Good at problem solving
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


If you have any further queries regarding this role, please contact the Resourcing Team on

Job Types:
Part-time, Permanent

Part-time hours: 21 per week


Work Location:
In person

Reference ID: 109464
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