Customer Service Advisor - Bristol
Only for registered members Bristol, United Kingdom
1 month ago
* This salary range is an estimation made by beBee
Job summary
Join our dynamic team in Bristol as a Customer Service Advisor Supporting our corporate client base this role is required to work from our Bristol office a minimum of 3 days per week, and 5 days per week whilst training.
Responsibilities
- Act as the key point of contact for the Customer Care needs of Fleet Managers across a portfolio of accounts, working both reactively and proactively to own and resolve issues, providing a Market Leading Customer Experience
- Develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role
- Work closely with colleagues across 2nd Line Service to develop a strong understanding of the specific needs of the customer to ensure we deliver their requirements, to a high quality standard and within agreed SLAs
- Proactively manage the renewals process across a portfolio of accounts, seeking solutions for customers whilst driving commercial performance and seeking opportunities for further account penetration (including keeping renewals database up to date)
What We're Looking For
- Previous experience within a Customer Service environment
- Excellent communication skills: written, verbal, report writing and presenting
- Excellent time management, planning, organisational skills
- Self-motivated
- Highly competent in Microsoft
Job description
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