Service Designer - Birmingham, United Kingdom - Capita

Capita

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join us as a Service Designer with Wesleyan
(Hybrid, Permanent, Full Time)

About Wesleyan

From our humble beginnings in 1841 to Wesleyan as we know it today, we've grown a lot over the years.

Though we've gone through some big changes over the years, one thing has remained constant - our dedication to our members and customers.

From 1841 to today,our goal has always been to give you the best financial advice and services for our customer's needs.

About Capita

At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations.

We support with expertise applied by the talent acrossour business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever - and we always need new talent to help us achieve our goals.

About the role

Responsibilities and day to day duties will include but will not be limited to the following - Working with data and qualitative insight, through collaboration with frontline staff, managers and the public, to design solutions and strategic propositions.

Understanding and articulating clearly how services need to change from a user centred, system, and business perspective
Mapping the service experiences of users and defining how organisations need to change what and how they deliver so it's more effective
Working closely with user researchers and analysts to define and communicate people's needs
Identifying how organisations can reduce cost of delivery and improve outcomes through re-design of user experience, business processes, and better collaboration across systems
Designing, building, and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback

Defining key metrics and measurements for organisations to evaluate their impact, supporting them to use this data to iterate what they deliver.

Taking research into actionable insights and communicating this in a succinct and human-centred way to stakeholders.
Analysing and directing on how organisations need to change to deliver more effective services.
Supporting teams and organisations to develop the cultural conditions, practices, and rituals to design user-centred services.
Essential skills Customer centric approach.
Agile methodology experience.
Experience in the end-to-end journey of a project.
Stakeholder management skills - A record of building strong relationships through collaboration and teamwork.
Strong communication and interpersonal skills - Ability to operate at all levels within the Society and to influence effectively.
Evidence and context based design experience.
Risk management experience.
Desired skills / qualifications Banking or Finance industry experience

Microsoft Certified:
Data Analyst Associate

Google Data Analytics Professional Certificate