Contract Manager - London, United Kingdom - Just Ask Estate Services

Description

Job description

Do you want a job that improves the quality of life for others?

At Just Ask, our team is our greatest asset - and we're on the hunt for the best, motivated talent to help us achieve our vision of creating Better Places & Better Lives.

We are a facilities management company with a social mission

Our 4 core values are the cornerstone of everything we do:
Always Thoughtful, Always Thorough, Always Trusted, Always There

Established since 1972, Just Ask Estate Services is a highly reputable cleaning and grounds maintenance company. We are proud of our of multiple industry awards including Investors in People - Gold standard.

Do you have a passion for customer satisfaction then Just Ask Estate Services Ltd is the place for you. We recognize that our most important resource is our people.

We recruit people from the local economy and are fully committed to training and development, so that employees gain the necessary skills and reach their full potential.

We are currently seeking a Contract Manager to join our growing team

Main purpose of the role

To be a business unit leader within a designated contract function.

To utilise internal relationships to deliver and manage the company strategy to maximise profit, in contract growth, managing debt and WIP, new business growth and contract retention adhering to any timescales specified.

The post holder will be responsible for building effective working relationships with clients and staff, complying with specifications and exceeding the client expectations.

Motivating, managing and training staff to ensure competency of tasks and adherence to company and legislative policy and procedures.


Responsibilities/Duties:
Operations

• Develop and maintain effective client relationships, ensuring that the standard of service meets contract specifications maximizing opportunities for contract retention.
• Develop and maintain an effective operational team ensuring compliance with all operational KPI's, reviewing activity on all contracts regularly, driving innovation/best practice.
• To be responsible for stock control and the supply of materials for supervisors and operatives.
• To undertake the purchase and maintenance of approved equipment/machinery ensuring that all necessary electrical/mechanical testing is up to date.
• To monitor team usage of fleet ensuring that vehicle use is in line with company policies/procedures.
• To deal with and action any client communication and ensure that preventative and remedial actions are taken when necessary within agreed formats and timescales.
• To be responsible for ensuring all company KPI targets are adhered to in order that consistent standards across the business are delivered.
• To understand and manage the client's expectations within the boundaries of the contract and ensure that the management information required by the client is provided within the timelines agreed as per the contract or operating practices.
• Contribute to new business mobilisations as requested by the Operations Director.
• To effectively carry out site inspections using the company's inhouse system.
• Maintain a consistent meeting schedule with clients and documenting minutes/actions/outcomes.

Financial

• Achieve full contract Profit & Loss (P&L) targets, operating within budgets whilst developing a process to ensure that all potential opportunities to enhance profitable revenue and margin growth are maximized.
• To ensure that timesheets and other financial documentation are accurate and processed within the required timescales.
• Ensure that all noncontractual revenue is documented and invoiced.
• Work closely with the Commercial Manager to ensure that management information is utilised and understood to be used as an effective tool to remedy and shortfalls or maximise on opportunities within the P & L's.
• To ensure that debtor/WIP days do not exceed acceptable levels where they can be solved through operational input.
• Attend regular contract review meetings to present contract performance.

People Management

• To maintain the highest standards of professional conduct and appearance always.
• To advertise for and assist where necessary the recruitment of employees, ensuring that all staff are effectively inducted in to the business and probation training is up to date and signed off appropriately.
• Establish and maintain a motivated team.
• Ensure teams understand clearly their responsibilities, are informed of any company information and provided with a channel whereby they can feedback information.
• Recognise the need for, and implement training and staff development where necessary.
• Optimizing the benefit of reward and recognition schemes employed by JAES from time to time and ensuring that annual performance reviews are conducted.
• Uphold, safeguard and promote the Company values and philosophy relating to diversity, equality, ethics, integrity and CSR.
• To promote an inclusive culture with the best possible staff relations and minimizing the risks of legal or employment tribunal action against JAES.

Relationships

• Maintain effective communication and working relationships with all colleagues, supply chain partners, clients, residents and potential customers.
• Identify key client personnel and build professional relationships to understand their needs and develop plans to accommodate those.
• Support the Operations Director to develop their network with key client staff.
• Provide regular formal feedback to the Managing Director and other members of the SLT as required.
• Always act in the best interest of JAES to further good relations.

Business Development:

• Support the bid team where required to respond to RFI's/RFP's and attend client presentations when needed.
• Support the Managing Director where needed to provide costs and proposals for noncontractual revenue.
• Actively promote and develop all business activities to existing clients or potential clients.
• Wherever possible, seek to convert temporary (specialist) or informal work (periodic) to contractual status on the Company's standard terms of agreement.

Compliance and Reporting:

• Make certain that regular updates are made to Health and Safety files, ensuring that staff adhere to the stated requirements under the Health and Safety at work Act 197
• Ensure that all staff are adhering to company policy relating to usage of vehicles and that vehicles are inspected frequently and in line with company policy.
• To carry out any investigations for disciplinary/accidents as required in line with company procedures.
• Ensure that COSHH files are up to date, equipment/machinery is inspected and tested in line with company policy.
• Ensure that all necessary training has been completed particularly those outside of normal remit and that effective Risk Assessments and Method Statements (RAMS) have been completed, understood and communicated with all necessary parties.
• To document all reports of client dissatisfaction/compliments.

Ensure that the JAES, QSHE, Risk, and Business Continuity protocols are adhered to and maintained.

• Communicating with the Operations Director to ensure that any risks are identified as soon as possible.

Qualifications or Required Experience:

• At least 2 years' experience in a managerial or high level assistant manager role, preferably in the cleaning industry or an FM background/manpower intensive service industry.
• A successful record of customer satisfaction, people management, budget control, specification management, health and safety and compliance.
• NVQ/BICS or Managerial Qualification.
• A proactive, customer focussed, honest and committed person.
• An understanding of management techniques, change management, performance reviews.
• Team player, collaborative, natural leader and loyal.
• Strong commercial acumen, motivational skills, diplomatic but firm.
• Excellent written and verbal communication skills, works well under pressure, organised and motivated.
• Full Clean Driving License.
• DBS Check Required.

General

Work remotely

No