Senior Energy Administrator - Leicester, United Kingdom - S.A.W Resourcing Ltd
Description
The Role
S.A.W Resourcing Ltd are currently recruiting for an experienced
Senior Energy Administrator on behalf of our client based in
Leicester City Centre on a permanent basis.
The role requires an immediate start.
The role of the
Senior Energy Administrator is an extraordinarily varied and fast paced but a highly interesting and rewarding role too The role will be working within the wider sales team, where you will be a pinnacle point of contact within the processing chain.
You will be mainly responsible for analysing and
complex query resolution for customer and energy suppliers relating to energy management and bill validation.
- Taking full ownership of complex queries, starting from logging the query through to resolution. You will work closely with the relevant suppliers and departments to provide a solution and by understanding the complexity and detail of each query.
- You will take full responsibility for updating the customers daily on their query status. You will also manage, maintain and organise the daily customer query database log, to ensure that all queries are being dealt with and are up to date and being dealt with inline with SLA.
- You will review, analyse and validate bills within the energy management process by identifying billing errors and discrepancies in usages, rates and terms.
- You will then present a clear and concise resolution to the customer or energy suppliers raised queries to any errors or discrepancies.
The Hours
8:45am - 5:15pm Monday - Friday.
Your Profile
In order to be considered for this position, you
MUST
- Have a minimum of 2 years experience working within the ENERGY sector, ideally within an energy brokerage.
- Be an excellent negotiator and influencer
- Excel (semi senior level), Word, Outlook
- Thrive in a fastpaced environment
- Commercially orientated
- Can work one own initiative, ability to think on your feet and make informed decisions with little supervision.
Parking is VERY limited and on a first come first serve basis and therefore cannot guarantee free parking on site.
The salary
£30,000
BASIC per annum + quarterly performance bonus.
- 33 days annual holiday
- Annual pay review
- Regular incentives
Disclaimer:_ S.A.W Resourcing Ltd act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities.
Job Types:
Full-time, Permanent
Salary:
From £30,000.00 per year
Benefits:
- Company pension
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
Application question(s):
- Are you immediately available to work
- Do you drive and have your own transport
- Do you have excel experience
Experience:
- Energy sector or Energy brokerage: 2 years (required)
Work Location:
In person
Reference ID:
SNADMENG
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