Senior Administrator - Birmingham, United Kingdom - Birmingham Women's and Children's NHS Foundation Trust

Birmingham Women's and Children's NHS Foundation Trust
Birmingham Women's and Children's NHS Foundation Trust
Verified Company
Birmingham, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

As a Senior Administrator, you will play a pivotal role in providing comprehensive administrative support to a dynamic and fast-paced environment.

Your responsibilities will encompass a wide array of tasks, from prioritising daily workloads to facilitating effective communication among various stakeholders.

Your attention to detail, communication skills, and commitment to maintaining confidentiality will be crucial in ensuring smooth operations and high-quality patient care.


  • Provide telephone answering services to service users and professionals through the Liberty phone system, efficiently transferring calls or taking messages.
  • Upload documents to an electronic patient records database, contributing to accurate and accessible patient information.
  • Support the maintenance of general stationery stock to facilitate smooth office operations.
  • Handle incoming queries in the shared mailbox, addressing them promptly and effectively.
  • Validate patient details and demographics, ensuring updates are made on the FTB Database accurately.
  • Maintain a professional and helpful demeanor, seeking information as needed and recording messages accurately.
  • Collaborate with the admin team on secretarial tasks when required, fostering a cooperative work environment.
  • Interact professionally with a multidisciplinary team within the service and staff from other departments, adhering to policies and procedures, and maintaining confidentiality.
  • Utilise digital audio "Big Hand" for the completion of letters and reports, ensuring accuracy and timely delivery.
  • Take minutes during team meetings, contributing to effective documentation and followup.
  • Provide cover support to reception, both inperson and over the phone, greeting patients and visitors warmly and professionally.
  • Serve as the primary contact for specialty doctors, efficiently addressing their administrative needs and inquiries.
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK.

Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families.

Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work.

Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.


Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.


Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women's and Children's NHS Foundation Trust.

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