Customer Service Coordinator - Mansfield, United Kingdom - Link Integrated Security Solutions Limited

Description

Are you our next awesome Service Coordinator?

Link Integrated are one of the UK's leading providers of Security, Life Safety and Conflict Management Systems and we are on the lookout for an awesome team player to join our service management team as a Service Co-ordinator.

To enable us to grow and to continue delivering a high level of service to our blue-chip client base we are now looking to invest in another brilliant, motivated, intelligent, team focussed individual to join our team.

Are you that person? If you feel that you are then read the job spec below and let us know.

Job Title:
Service Co-ordinator


Job Specification:

You will office based at our Mansfield office located at Lancaster House, Millennium Business Park, Mansfield Nottinghamshire, NG19 7DW and report directly to the Service Manager.

Although the role is all-encompassing you daily tasks will include:

• Planning Reactive and Installation works to ensure SLA's are adhered to.
• Dealing with incoming calls into the department in a timely and friendly manner.
• Managing engineers to make sure they achieve their daily job/extra works target.
• Working through the Service mailbox and clearing it down daily.
• Making sure customer documentation is sent in a timely manner.
• Keeping the Service Manager up to date by reporting any problems.
• Liaise internally with stores to send stock requisitions for engineers prior to planning works.
• Liaise with clients with any queries and to arrange access to site for the company's engineering teams.
• Use the company ERP system, Big Change, to raise and allocate work.
• Review and update customer portals daily.
• GCSE in English and Maths essential.
• Qualification in customer service is beneficial.
• Must have had previous experience in planning engineering teams.
• Be able to deal with complaints professionally.
• Be able to plan, but also to think quickly and react to issues when faced with them.
• Have a good knowledge of Geographical locations.
• Be experienced in the use of MS Excel, Word, and Outlook.
• Be accurate and efficient in handling data.
• Must have a friendly and outgoing personality.
• Have a pleasant and professional telephone manner.
• Must be confident when dealing with customers and engineers.
• Be adaptable and flexible in working arrangements.
• Having the right values to fit in with our current team and can work in a fastmoving environment.

Salary:

The starting salary will be £22,000 to £25,000 This will be reviewed at the end of the first year.

Your holiday entitlement is 20 days plus bank holidays. This will rise to 22 days following 2 years' service with the company.


Training:

You will receive ongoing on-the-job training from the Service Manager and will complete the following courses within 12 weeks of joining the company.

• Big Change ERP Training.
• Developing Customer Service Skills via online learning course.
• In-house product knowledge training.

Training will be reviewed on an ongoing basis and any additional training required will be provided.


Apprenticeship
Following a successful period of employment, we may offer you a Level 3/4 Business Administration Apprenticeship. This depends on ability, commitment, and reliability.


Work-Life Balance

It is important to Link that work-life balance is maintained and so following successful integration into the company and completion of training, there may be the opportunity to work from home occasionally or where the company deem it more viable.

Job Types:
Full-time, Permanent, Apprenticeship


Salary:

£22,000.00-£25,000.00 per year


Benefits:

• Company events
• Company pension
• Free parking
• Gym membership
• Referral programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Mansfield, NG19 7DW: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 3 years (required)

Work Location:
In person

Expected start date: 01/08/2023