Medical Secretary - Bristol, United Kingdom - Nightingale Valley Practice

Nightingale Valley Practice

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Nightingale Valley Practice's priority is to provide the highest standard of clinical care to the 15,300 patients registered with the Practice as well as those from other practices who are seen in our additional clinics.

We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home.

We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation.

We have an holistic approach to patient care and a strong training ethos within the practice, with a team of medical and non-medical educators as well as opportunities for non-clinical staff to develop and progress.

We aim to:

- provide high quality clinical care,
- meet our patients needs,
- act with integrity and complete confidentiality,
- be courteous, approachable, friendly and accommodating,
- ensure we provide safe and effective services and environments,
- put patient care at the centre of what we do,
- maintain a motivated and skilled workforce,
- use feedback, monitoring and auditing to continuously improve our services, and
- treat all patients and staff with dignity, respect and honesty.

Job Overview
We are looking for an experienced medical secretary to replace one of our current secretaries who is leaving.

Role Responsibilities

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.

Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks.

This will be dependent upon factors such as workload and staffing levels:

Typing letters, reports and associated documentation as required
Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
Managing all enquiries in an effective manner
Maintaining an accurate referrals database
Processing calling letters as requested
Scanning of patient related documentation and attaching scanned documents to patient's healthcare records
Inputting data into the patient's healthcare records as necessary
Processing referrals using the electronic referral system (ERS)
Processing requests for information i.e., SAR, insurance/solicitor's letters and DVLA forms
Clinically coding data on to our clinical system (SystmOne)
Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
Managing all administrative queries as necessary
Carrying out system searches as requested
Maintaining a clean, tidy, effective working area at all times
Supporting all clinical staff with general administrative tasks as requested

In addition to the primary responsibilities, the Medical Secretary may be requested to:

Produce meeting agendas and record the minutes of meetings
Support reception staff, providing cover during staff absences
Complete opening and closing procedures in accordance with the duty rota

As we may well receive a large number of applicants for this post, we reserve the right to close it earlier than 13th October 2023.

Job Types:
Full-time, Part-time, Permanent

Salary:
£11.25-£11.46 per hour

Expected hours:
No less than 30 per week

Benefits: