Nph Patient Pathway Coordinator - Bristol, United Kingdom - North Bristol NHS Trust

North Bristol NHS Trust
North Bristol NHS Trust
Verified Company
Bristol, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
An exciting opportunity has arisen for a band 4 within the Neurosurgery Department.


The Neurosurgery NPH Patient Pathway Coordinator is responsible for overseeing all aspects of the patient pathway, from referral to treatment and follow up care.


The key tasks respectively involve managing the inpatient, day case waiting and ward attender lists for Consultant Neurosurgeons operating at Southmead Hospital, in accordance with Government Access Targets and Trust's Patient Access Policy.

To ensure efficient and effective use of available resources.

To manage the waiting list and co-ordinate admissions, pre-operative assessment clinics, ward attendances and theatre lists.


To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public.


To exercise initiative, independent judgment and decision making with situations arising from the duties described below to ensure an effective, high quality service.


Logging patient calls, recording referrals and completing the makeup of files; supporting the organising of the delivery of equipment, booking outpatient appointments, and checking patients out on the Lorenzo PAS (Patient Administration System) to ensure appropriate income generation; to ensure accurate RTT and income data.

The role requires good problem solving skills and the ability to prioritise work load.


Physical Effort:

Will be required to use PC frequently throughout working day.


Mental Effort:


Working in a busy and frequently interrupted environment, whilst also maintaining a high level of accuracy and attention to detail.

Will be required to work with Performance & Ops Manager & AGM to design and implement larger scale projects.

Unpredictable and frequent interruptions


Emotional Effort:

Will be involved in face to face and telephone contact with patients.


This requires empathy and understanding of the distress patients may experience living with long term chronic illness and the need for hospital treatment.


Working Conditions:

A busy and demanding clinical and office area.

  • To work as part of a clinical team ensuring that patients are admitted efficiently for investigative treatments, diagnostic procedures and inpatient and daycase operations within national guidelines and in accordance with the trust's Patients Access Policy

This includes:
NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.

  • To work as part of a multidisciplinary clinical team maintaining efficient systems and processes relating to patient admissions. This includes maintaining accurate computerised and manual records, inputting registration and waiting list data onto the trust's computer systems and ensuring that all patient records are kept up to date with any details relevant to the patient's attendance and/or admission.
  • As appropriate, schedule new or followup outpatient appointments, book preadmission appointments, organise investigative treatments, diagnostic appointments and TCI/operation dates ensuring that patients are informed, with reasonable notice, and that all relevant paper work is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s)
  • Provide administrative support to consultant/clinical teams including the management of clinician's diaries/timetables. Confirmation of consultant's timetables to ensure that appropriate cover is available for all clinical sessions.
  • As appropriate, schedule new or followup outpatient appointments, book preadmission appointments, organise investigative treatments, diagnostic appointments and TCI/operation dates ensuring that patients are informed, with reasonable notice, and that all relevant paper work is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s)
  • To liaise with partner organisations to assist facilitate the treatment of patients. This includes liaison with primary, secondary and tertiary care providers. Ensure that comprehensive demographic and waiting list information is recorded &/or provided at the point of receipt of referral or transfer to the partner organisation to warrant that patients are treated in accordance with elective waiting time standards.
  • To liaise with Cancer Services MDT Coordinator(s) to ensure that all patients with suspected/confirmed malignancy are treated in accordance with the updated cancer strategy (where appropriate).
  • To ensure that funding has been authorised for identified procedures prior to booking a patient for surgery.
  • To ensure that kit necessary for procedures has been identified.
  • To ensure that valuable theatre resources are utilised to maximum potential, including replacing short notice cancellations.
  • To cancel patien
More jobs from North Bristol NHS Trust
See all jobs of North Bristol NHS Trust