Head Housekeeper - Bath, United Kingdom - The Roseate Villa Bath

The Roseate Villa Bath

Verified Company

Bath, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Roseate Villa Bath occupies a quiet corner of the city, moments' walk from the heart of the iconic Bath, a city favoured for its heritage and cultural tourism.

The Roseate Villa Bath is an intimate, luxury Bath hotel offering 21 exquisitely appointed rooms and suites.

Main Purpose:

To lead and manage the Housekeeping operations on a daily basis, being responsible for day to day operations including lost and found articles, key and emergency procedures.

The Head Housekeeper will oversee room attendants and providing support to the management team.

Duties and Responsibilities:

Management and leadership of the Housekeeping team, including employee engagement, recruitment, training and development, performance management, coaching etc
Driving guest satisfaction by ensuring consistently excellent levels of customer service
Control the housekeeping budget, in relation to occupancy and departmental expenses
Monitor and control inventories for operating equipment, linen and uniforms to ensure stock levels are maintained and costs are controlled.
To check furnishings and equipment are clean and in good repair and that they are replaced or refurbished as required. Conduct weekly inspections of all areas, and ensure physical facilities are kept in optimal condition.

Essential:

Must lead by example, recognising when to 'manage' and when to 'lead'
Good communication skills
Businessoriented and a natural attitude towards providing excellent quality service
Selforganised with attention to detail
Hands On Attitude

Previous experience in a 5* Hotel is preffered.

Package benefits:

Provision and laundry of uniform
Employee recognition awards
Performance review and personal development plan
Internal transfer and promotion opportunities
Support in the development of your career
Preferential room rates within the hotel group for yourself and family & friends

INDFOH