End User Solution Analystâ - London, United Kingdom - Fortnum and Mason

Fortnum and Mason

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

End User Solution AnalystÂ:

IT - Piccadilly:

Contract:

Permanent**
Salary:Competitive and Benefits***:

Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store.

This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Role Purpose

Build, administer and support Fortnum's extensive Microsoft Modern Workplace for all employees across London and HK.

This role will work closely with the business and infrastructure and support teams to design deliver and support SharePoint / Teams based solutions appropriate to Fortnum's needs ensuring communication, awareness and engagement across the business with using the Microsoft 365 product set.

This role will also point of escalation for SharePoint, Teams, OneDrive, Forms, Booking and Power Automate.

Responsibilities

Assess the current SharePoint and SharePoint online estate and reimplement in SharePoint Online using best practice AD based permission groups in a hybrid environment.
Liaising with the key Retail and Hospitality and HR business users to configure, deploy and run a Frontline Workers pilot our stores, enabling Fortnums to leverage functionality whilst safeguarding security and integrity of Fortnum's data and infrastructure.
Involved in key activities in the Project lifecycle that involve end user solutions, including testing, implementation, and transition to Support.
Opportunity to own and develop Microsoft's PowerApps and to be involved in migration to Azure File Services.
Manage Fortnum's Microsoft 365 Modern Workplace software licences and supporting ongoing enhancements to the product suite.
Committed to providing the highest standards of service, working and communicating well with the business and the wider Digital Transformation and Technology teams.
The role holder will be able to clearly and concisely communicate, both verbally and in writing, to all levels of internal employees throughout the organisation. As this role will be partially customer facing the role holder will be expected to be able to communicate professionally at this level.

Previous Experience (including qualifications where relevant)

Fortnum's uses Microsoft Modern Workplace in the cloud but also currently has a legacy on premise Intranet built on Microsoft SharePoint.

Proven and extensive technical and best practice knowledge of SharePoint Online and associated tools, including ULS Logs, workflows, and SharePoint forms for tasks.
Demonstrable experience of creating and supporting SharePoint online collections and sites.