User Researcher - Paisley, United Kingdom - British Red Cross

British Red Cross

Verified Company

Paisley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

User Researcher

Location:
UK Flexible

Contract:
Fixed Term Contract until February 2024

Hours: 35 hours per week

Salary:
£40,841 per annum pro rata (+ £3,344 inner London weighting if applicable)

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A fantastic opportunity to join an international humanitarian organisation lead on the design and delivery of user research to improve end to end user journeys across our Crisis and Emergency Response Service.

What you will be doing

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The User Researcher will support the design and improvement of key services across our Crisis and Emergency Response services by leading initiatives to better understand our users.

You will be part of a growing community of user centred designers, actively contributing to the development of our design approach and collaborating to ensure consistency and continuous improvement through shared learning.

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What we are looking for

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You will be an experienced User Researcher with demonstrable experience designing, conducting and analysing research across the product lifecycle to improve end to end user journeys, ideally across a range of channels.

You will be comfortable working in an agile environment within a multidisciplinary team

You will be able to engage, influence and support the product team and service experts in user research and incorporate findings into the design and delivery of services.

Meet the team

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Over the past two years, British Red Cross has supported over 4 million people affected by emergencies in the UK, including over 1.5 million people face to face.

The CER team is a multidisciplinary team working across the disasters and emergencies portfolio area in the UK. Our team is small but what we can accomplish is significant.

We're united by a shared passion for user-centred design, data driven decision making, making things better for our volunteers and staff, and ultimately delivering valuable services and products to people in crisis across the UK.

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_You can read more about design work in the emergencies space here:_
Understanding people's unmet needs to prepare for, respond to and recover from emergencies like fires and floods

Why we're focusing on knowing more about people impacted by emergencies

Making people more visible in emergencies

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_Understanding people's unmet needs to prepare for, respond to and recover from emergencies like fires and floods_

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_Why we're focusing on knowing more about people impacted by emergencies_

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_Making people more visible in emergencies_

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_What you get in return_

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_As well as a rewarding career with a global charity, you'll get access to a wide range of enhanced benefits:_

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36 days holiday (including Bank Holidays) pro rata

Option to buy an extra 5 days annual leave

Up to 6% contributory pension

Flexible working policy

Employee discounts

Wellbeing support and advice helpline

Cycle to work scheme

Season ticket loan

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A little bit more about us
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes.

From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK.

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross.

We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse.

We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales and Scotland (SC

Connecting human kindness with human crisis