Digital Support Apprentice - Aberdeen, United Kingdom - QA Apprenticeships

QA Apprenticeships

Verified Company

Aberdeen, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a technically minded organiser with good attention to detail?

Do you have passion for providing great customer service and working within a friendly team? ICR Scotland are looking for an enthusiastic Digital Support Apprentice to join the existing team as administrative support.

About ICR Scotland

ICR Scotland are a leading provider of EPoS systems across Scotland, using state-of-the-art software to deliver efficient and tailored solutions for the retail and hospitality sectors.

ICR are passionate about delivering exceptional customer service to their clients while expertly providing solutions.

In this role, you will quickly pick up the skills and knowledge needed to be successful in the role and will become a valued member of the the team while completing an SCQF Level 6 Digital Applications Apprenticeship.

Their small, friendly team is the perfect environment to grow your skills and learn all about digital administration in an office.

ICR Scotland has supported numerous past apprentices and are committed to supporting the growth and development of their apprentices, many of which are still within the business.

Key Responsibilities

Manage technicians site appointments and update diaries using digital calendars
Update client CRM systems and maintain correct details
Update and manage client quotations and letters through word
Update and respond to clients via social media and website inquiries
Update content on company website
Other ad hoc admin as and when required

What We Are Looking For

Excellent communication skills
Good telephone manner
Patience and understanding when communicating with users
Good time management skills
Ability to work on own initiative unsupervised and prioritise work according to business needs
Being able to work as part of a team in a professional, responsive and effective manner
Selfmotivation
Coordination skills
Good knowledge and understanding of Microsoft office

There are plenty opportunities for progression within ICR.

28 days holiday allowance.

Mon-Fri, 9am-5pm