Technical Product Specialist - Chipping Norton, United Kingdom - VoCoVo

VoCoVo
VoCoVo
Verified Company
Chipping Norton, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Key Accountabilities:


  • Learn and understand the product's technical details
  • Develop the ability to effectively present the product to potential customers, calibrating the level of detail to suit the audience
  • Take a lead role in designing and launching beta test programs; track and support beta customers, analyse outcomes and generate reports
  • Proactively explore use cases, including with customers, and help develop relevant documentation
  • Support QA, including handson where necessary, with relevant product information, and facilitate appropriate levels of communication with developers and suppliers. Help with the creation of technical documentation
  • Liaise with relevant Product Owners, including joining standups, etc., during the development phase and offer appropriate levels of support

Type of Person:


  • Proactive and selfmotivated (experienced remote worker)
  • Team player mentality
  • Comfortable in a startup (SME) environment where flexibility and agility are key
  • Experience working in a product team, preferably in a productled environment
  • An understanding of how technical products are brought to market through distribution channels
  • Ability to travel, including abroad

Technical Knowledge:


  • This person will need to be interested in, and have an aptitude for, technology generally.
  • Logical thinker with the ability to analyse technical issues and problems, and communicate results to the appropriate stakeholders

Key Responsibilities:


  • Technical support for sales channels
  • Build relationships with peers in the sales channel
  • Provide technical product training
  • Provide installation and postsales technical support
  • Feeding information and data into the product team Issues
  • Improving the development of existing products
  • Managing the launch of new products
  • Conducting market research and analysing industry trends
  • Analysing and documenting the product development process
  • Leading internal and external audits of the products
  • Building and maintaining customer relationships
  • Resolving customer issues
  • Collaborating with the development team and Product Manager
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