Gp Receptionist - Plymouth, United Kingdom - Adelaide and St Levan Surgery

Adelaide and St Levan Surgery

Verified Company

Plymouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At both our Adelaide Street and St Levan Surgery sites, we have a vacancy for 2 (1 at each site) Receptionists to join our team.

These roles would suit someone looking to gain administration experience within a healthcare environment as well as suiting experienced GP Receptionists.

Adelaide Street Surgery hrs per week on a fixed rota

St Levan Surgery hrs (average) per week on a rolling rota which will include 1 Saturday morning in 8

PLEASE SPECIFY IN YOUR APPLICATION IF YOU HAVE A PREFERENCE FOR SURGERY SITE. THANK YOU.

JOB TITLE:

GP RECEPTIONIST

REPORTS TO:

RECEPTION SUPERVISOR

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health, social and voluntary agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the reception manager/practice manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Logging in new notes received
Pulling notes and deducting patients and forwarding to Health Authority
Summarising of new notes received within the appropriate timescale
Advise patients of relevant charges for private services, accept payment and issue receipts for same
Have working knowledge of telephone/fax system
Registering of new patients, collating information that may be required prior to notes arriving
Directing complaints in the appropriate manner
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Any other tasks allocated by managers/partners

General Duties

Work effectively, participate in and contribute positively to the reception and the wider Primary Health Care Team ensuring good communication about all aspects of the practice
All members of the Primary Health Care Team are required to attend and contribute to meetings / away days and ongoing training requirements.
Responsible for identifying need and updating qualifications according to current professional guidelines. Keep abreast of current trends and developments in professional matters.
The post holder is required to conform to all Adelaide and St Levan Surgery policies and to attend any training sessions as necessary.
This job description is not intended to be an exhaustive list of duties and responsibilities, but a broad outline and may be amended as necessary following discussion between the post holder and their manager

COVID-19 considerations:
As a healthcare premises we follow Public Health England Covid precautions

CLOSING DATE
INTERVIEWS WILL BE HELD IN THE WEEK COMMENCING

Job Types:
Part-time, Permanent

Salary:
£9.81-£10.38 per hour

Schedule: