Helpdesk Administrator - Burgess Hill, United Kingdom - Hunters Recruitment & Training

Hunters Recruitment & Training

Verified Company

Burgess Hill, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Helpdesk Administrator
Burgess Hill, not accessible by public transport

£ £22000

Working hours are based on a 37.5 hour week, Monday to Friday.

A career opportunity for an IT Helpdesk Administrator is offered by Hunters' client, a large and global aircraft support specialist.

The Helpdesk Administrator works alongside other members of the vibrant and sociable IT Department to provide technical supportto all departments.

The Helpdesk Administrator provides First line support L1 to company staff for IT issues. Training will be provided in all aspects of the role.

Helpdesk Administrator - duties:

Administration of Freshdesk software
Answering support calls
L1 support for Dell desktop systems, software and other hardware
Escalate issues to L2 support within a set KPI

Helpdesk Administrator - the fit:

Practical knowledge of Windows 10 / 11 (additional training provided).
Some experience of MS Window Server 2012/2016/2019 would be preferred
Practical knowledge of standard computer hardware

Benefits

25 days holiday plus bank holiday

Stunning Location

You will be working in our global HQ which is set amongst the rolling hills of the South Downs, an inspirational environment for our staff

Lunch breaks

You can take a walk around our 1km trim trail which circles our fantastic buildings. If games are more your thing, we have plenty of board games available for staff to use, as well as an Xbox and computer break out room. If you forget yourlunch you can pick up some food from the regular food and coffee vans

Extras