Customer Services Executive - Northampton, United Kingdom - Replacebase ltd

Description

Customer Services Executive
Do you know the difference between IOS and Android, WIFI and Bluetooth, iPad from an iPod?

From humble beginnings, Replace Base has grown to be a global market leader in consumer and B2B spare parts fulfilment for mobile phones, drones, consoles, tablets, and laptops, focusing on sustainability, diverse product range, and the very best quality spares and QC processes.

We are looking to employ a Customer Services Executive based at our Moulton Park Northampton offices.


Job Summary:


Responsibilities:

Resolving delivery issues and liaising with our couriers

Supporting customers with website and product queries

Raising tickets for technical support (in the event you can't resolve)

Issuing refunds and arranging returns, processing purchase orders and general administration

Working closely with the warehouse team, escalating orders

Supporting the Account Managers, developing relationships, promoting new products


What you'll bring with you:

You need to be interested in technology, able to grasp technical concepts and have the willingness to learn how stuff works.

A solution-focused approach to working through issues and a strong desire to help.


What you'll get in return
Starting salary of £21,675 rising to £22,500, overtime rates and commission structure after passing a probation period.

Training and support on products and systems.

Career development opportunities.


Job Types:
Full-time, Permanent


Salary:
£21,675.00-£22,500.00 per year


Work Location:
In person