Customer Service Partner - Kettering, United Kingdom - Sealed Air

Sealed Air
Sealed Air
Verified Company
Kettering, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.

Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society.

At SEE, we are creating a community of inventors, problem solvers, and future makers that are passionate about fulfilling our purpose.

Provide outstanding Customer Service to both internal and external Customers, consistently meeting or exceeding their expectations within scope of Sealed Air processes.

Manage all Customer contact with professionalism and efficiency in line with agreed company standards.

Process all internal and external orders (telephone/mail/fax/EDI)

Process, investigate and resolve Customer queries using the complaint management system.

Constantly strive to improve processes and share working knowledge for the benefit of colleagues and Customers.

Work towards the achievement of all departmental KPIs

Work with Team and Team Manager to achieve company goals and objectives.


Key job tasks:

Order management

Complaint management

Customer management


Sales support What you'll need:


Experience:

Proven track record of working in an inbound and outbound Customer Service environment (Essential)
Experience of consistently maintaining accuracy whilst working within a highly pressurised environment (Essential)
Experience of data processing (Essential)
Institute of Customer Service award or similar recognised qualification (Desirable)
Experience of using SAP, however full training will be provided (Desirable)


Key Skills:

Excellent customer management skills with the ability to build quality relationships
Excellent communication skills at all levels including telephone skills
Excellent organisational skills and prioritisation of workload
Good negotiation skills
Good working knowledge of Microsoft Office


Requisition id: 43253


Relocation:
No


The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

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