Band 3 Administrator - Edgware, United Kingdom - Barnet, Enfield & Haringey Mental Health NHS Trust

Barnet, Enfield & Haringey Mental Health NHS Trust

Verified Company

Edgware, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide a high quality administrative, clerical and reception service for patients and their carers who access the Trust services.

The post holder will encompass regular telephone liaison with external agencies.

You will be required to use your initiative in all aspects of secretarial and clerical work to efficiently prioritise work and meet deadlines, as the service requires.

Your duties will encompass regular liaison regarding the keeping of the appointment's diary typing of letters and reports, taking and transcribing minutes at meetings as necessary, telephone liaison as necessary with external agencies and making appointments at the request of the service.

You will assist in the maintenance of records, filing, faxing and photocopying and any duties essential to the comprehensive secretarial support service you will provide.

The post holder will be an active member and contribute to the effective operation of a multi-disciplinary team.

To operate a desktop PC, arranging appointments, drafting and typing of letters, typing of assessments, and any general correspondence as requested by the team.
To receive information/referrals, both verbal and written from patients, GP's, carers and staff which require tact and sensitivity.
To ensure all messages given verbally, written or by telephone are passed on to the correct discipline within an agreed timescale.
To have a good working knowledge of the Trust's patient medical records system "RiO".
Photocopying and collating documents as required.
Deal with correspondence on behalf of the team.
Ensure good working relationships with all staff, the organisation and outside agencies.

BEH-MHT Vision and Values

Our vision

Our vision is embedded within our clinical strategy. We want to help people live, love, do.

Live
A safe and secure place to call home

Love

Rebuilding relationships which may have broken down during a period of illness

Help people to find a meaningful activity that may be getting back into employment or further education

Our values

The Trust's values are:

Compassion
Respect
Being Positive
Working together
Participate in the regular departmental meetings and contribute as appropriate to the overall service provided by the Administration Department.
Adhere to the Data Protection Act and its requirements, in respect to confidentiality for both patients and staff and ensuring any computerised information system is maintained as requested.
Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients. Where appropriate refer to another officer of the Trust, ensuring that no issue is inappropriately delayed in being actioned because of the absence of the management team.
To plan and coordinate your workload to ensure all deadlines are met and objectives achieved.
To maintain good standards of professionalism.
To undertake ongoing personal development through participation in appraisal and supervision, attend and participate in relevant training identified.
Undertake any other duties as may reasonably be required of you by the service.