Customer Service Advisor - Bury St. Edmunds, United Kingdom - First Recruitment Services Limited
Description
Position:
Customer Service Advisor
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Salary: £11 per hour
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Location: Bury St Edmunds
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Hours:Monday
- Friday 84 with 1 hour unpaid lunch break. 7 paid hours a day.
- Parking available
Duties will include:
- Answering incoming customer calls to resolve issues and enquiries, ensuring customer needs are met in a timely and professional manner to meet individual and team targets.
- Entering and updating customer account data.
- Proactively finding patterns in customer interactions, identifying where and how to optimise processes, tools or products to improve the customer experience.
Key Skills required:
- Have a professional and friendly telephone manner
- Ability to use computers (e.g. MS Office)
- Outstanding organizational ability
- Good judgement and decisionmaking aptitude
First Recruitment Services is acting as an Employment Business in relation to this assignment.
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