Band 3 Clerical Officer - London, United Kingdom - Royal Free London NHS Foundation Trust

Royal Free London NHS Foundation Trust
Royal Free London NHS Foundation Trust
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.


  • To provide a highquality reception service, whether on the main reception desk or in specialist areas

Duties will include:

  • Dealing competently, professionally and sympathetically with patients and their escorts visiting the department, some of whom may be aggressive, distressed, or has communication difficulties arising from linguistic difficulties and a variety of other causes.
  • Whilst on reception ensuring that patients are directed to the appropriate waiting area
  • Providing a highquality responsive telephone service, dealing with general enquiries or referring calls to the relevant person or department
  • To assist in the organisation and servicing of clinics within radiology.
  • Advise patients as per agreed protocols.
  • Send out appointment and prep sheets and deal with telephone queries.
  • Prepare referrals for verification and/or discussion by consultant radiologists.
  • Deal with DNA patients according to department protocols.
  • Liaise with medical staff about inpatient appointments and ward visits.
To provide a flexible and responsive outpatient appointment service including:

  • Making appointments, where appropriate, when requested electronic orders, by letter, telephone, or the patient's personal attendance.
  • Providing from department protocols any relevant medical and dietary information.
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts.

Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.


Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle.

From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

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