Concierge - London, United Kingdom - ME London Hotel

ME London Hotel

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Be our star, join us and create your own successful story _
We are currently looking for
Senior Concierge to join our team.

About Meliá Hotels

Founded in 1956 in Palma de Mallorca (Spain), Meliá Hotels International is one of the largest hotel companies worldwide as well as the absolute leader within the Spanish market, with more than 390 hotels (current portfolio and pipeline) throughout more than 41 countries and 4 continents under the brands: Gran Meliá Hotels & Resorts, Paradisus Resorts, ME by Meliá, Meliá Hotels & Resorts, Innside by Meliá, Sol Hotels & Resorts and TRYP by Wyndham.

In London Melia operates 3 hotels: ME London, Meliá White House and Meliá London Kensington.

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Our Benefits Package Includes:
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Competitive Salary:

Holidays: 28 days' holiday including 8 public holidays

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Contributory pension scheme and Life Assurance:

Discounted dental and health cover with HSF:

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Personal Development: programmes designed to support your career right from the start, with unlimited access to online learning platform
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High street discounts: with Perks at Work:

Paid time off to volunteer with one of our partner charities

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_About the role, what will I be doing?_

The customer is acknowledged on arrival with eye contact, a friendly smile and a verbal greeting. Their needs are identified
Personalize each interaction with a Guest by using the Guest's name during conversations
Must adhere to protocol where applicable and use correct form of address
In house facilities are mentioned first in a positive manner. Reservations for bookings are provided with verbal and written confirmation
All travel information to be provided promptly. Airline reservations, reconfirmation provided.
Look for ways to continuously improve personal knowledge and skills and be actively involved with Management in the creation of S&P's and best practices
Be aware of possible VIPs arriving or visiting the Food and Beverage outlets. Ensure that VIPs are met and escorted to their destination

Shift Procedure

To ensure the department's shift procedures are followed in order to meet financial and statutory requirements and support the delivery of outstanding customer service.

Hours as required on a rota basis.

_About Meliá Hotels_
Meliá Hotels International is a Spanish hotel chain with over 390 hotels & resorts in 40 countries. The company is one of Spain's largest domestic operators of holiday resorts and the 17th biggest hotel chain worldwide.

In London Melia operates 3 hotels: ME London, Meliá White House and Meliá London Kensington.
Become part of Melia Hotels Int. today and grow your talent with us

INDFOH