Customer Service Manager - Derbyshire, United Kingdom - DS Smith

DS Smith

Verified Company

Derbyshire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

About the role

Our DS Smith site in Clay Cross is currently seeking an ambitious and motivated Customer Services Manager to support and manage the team, develop and encourage strong processes and challenge themselves daily.

You will have full accountability for a high-performingCustomer Service team that works hard to delight our customers every day.

Key tasks include the smooth running of the customer service function and the strategic development of this function and its people and process.

Management of core HR activities and liaising with other departments to meet customer needs and requirements.

Working with the Supply Chain Manager to understand and analyse S&OP/customer demand. To provide pro-active resolutions to challenging situations.

The focus is to deliver world-class customer service in a fast paced environment to delight the customer and grow our business.

To continually develop an environment that promotes constructive involvement and engagement for the customer service team.

About you

Experience in a similar leadership role, ideally in a Packaging/Manufacturing
Excellent communication skills, with the ability to forge strong relationships with multiple stakeholders inside and outside DS Smith
Focused on continuous improvement so that the team can be managed efficiently, and performance can improve consistently
Able to make decisions in a timepressured environment and stand by your decisions
Ability to learn and work with new business systems

Benefits